How should I proceed if I do not find the book I search ?

Please go to the homepage of the site and click on "book request". Our employees will be pleased to look for the book you need.

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What are the various payment means you propose ?

We propose several payment means : wires, western union, bankers check and credit card. Please note that you may ask us for another payment means from the contact page. We'll do our possible to reply to your request as soon as possible.

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How can I be sure the books will be shipped ?

Our company exist on the web for several years, and our customers are all satisfied with our service. Anyway your order is protected by international commercial laws.

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Can I track my order ?

Not directly from the website, but if you asked for a particular shipping method (FedEx, UPS, etc...) we can provide you the tracking number. Anyway do not hesitate to contact us by phone or email to track the order.

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Why I am told that the price of the shipping will be told to me later ?

International shipping from Lebanon vary with currency day after day, so we have to look for the most precise price for the shipping, it's a guarantee for you to not having any bad surprise.

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What happen if I'm not satisfied with the book(s) I receive ?

If you receive a book which is not in a perfect shape, please first send us an email, via the contact page, and we'll organize together the sending back of the book.

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Can I speak to you by phone ?

Of course ... we are a real, human based, company ... do not hesitate to call us by phone or fax if you have any questions. From the contact page.

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Why should I create an account ?

Creating an account is usefull and necessary because we keep in our database your name, adress and other usefull data, so orders are easy and quick to validate. It's usefull to if you wan't to keep an history for the various orders you validate.

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What a cart is ?

On a web-based shop, a cart is a system which keep in memory the articles, books, cd, etc ... you add to it. Like in a real shop. When you end your shopping, go to the cart page, check the articles you add to it, and validate the order.

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How can I type in arabic ?

You have a little image of a keyboard on the upper left corner of the site. Click it and a new page with an arabic keyboard will appear, then use copy and paste functions.

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Is your site secure ?

Yes, all the information you send to us over the internet is secured via an SSL connection proven by the SiteSafe(tm) Network Solutions certificate :

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